Fulfillment
Shipping & Returns
Everything backers need to know about delivery windows, methods, and how to request a return.
Shipping Timeline
Starter & Quarter Kits
Estimated ship date: January 2026. Tracking numbers email 48 hours before delivery.
Year & VIP Kits
Estimated ship date: February 2026 with split-batch fulfillment for faster delivery.
Carriers
UPS Ground and USPS Priority Mail depending on location.
Geography
United States
All perks ship free within the contiguous U.S., AK/HI ship at a flat $12 surcharge.
International
International shipping opens in Phase 2. Join the waitlist via the contact form to be notified.
Returns & Exchanges
- 30-day return window from delivery for sealed bottles.
- Email sales@myzenyva.com with your order number for an RMA.
- Refunds process within 5–7 business days after product inspection.
Need Help?
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sales@myzenyva.com
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— Mon–Fri, 9am–6pm PT
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